Terms and conditions

ResMed website

 



ResMed terms and conditions

Effective Date: July 31, 2019

Welcome to ResMed Australia and New Zealand website, www.resmed.com.au including but not limited to www.sleepvantage.com.au, or www.resmed.com

By using this Website, you agree to abide by and be subject to:

If you do not agree with any of these Terms of Use, do not use this Website.

1. Scope

In these Terms of Use, the terms "you" refers to the person using this Website. The terms "we," "our," "us" and "ResMed" collectively refer to ResMed Asia Pacific Limited and ResMed Pty Ltd, Australian corporations headquartered in New South Wales their parent ResMed Inc., a Delaware corporation, headquartered in California, and ResMed Asia Pacific Limited’s and ResMed Pty Ltd’s affiliates, organised under the laws of various states and countries and operating in California, the United States or in other jurisdictions.

The servers that host this Website are located in the United States, and any personal details you provide us will be processed by ResMed in the United States.

These Terms of Use give you information about us and the legal terms and conditions on which we sell any of the products

These Terms of Use give you information about us and the legal terms and conditions on which we sell any of the products or ancillary services, such as Home Sleep Tests, listed on our Website (Products).

ResMed expressly excludes any representation or warranty, express or implied, with respect to the information available on this Website. ResMed makes no representation about any third-party websites that may be accessed via links from this Website.

2. Privacy

For information about the way in which we use, process and share personal and non-personal information that we may obtain about you, please refer to our Privacy Notice.

3. Disclaimer on Emergency Medical Conditions

Do not use this Website for medical emergency services. In an emergency, call your local emergency assistance number.

4. Medical Disclaimers

  • Content includes all text, images, data, information and other material displayed, available or present on this Website. The Content available through this Website is for informational and educational purposes only and is not a substitute for the professional judgment of a health care professional in diagnosing and treating patients. ResMed does not give medical advice, nor does it provide medical or diagnostic services. Additionally, the use of the Content obtained through this Website does not establish a physician-patient relationship. Your reliance on information and Content obtained by you at or through this Website is solely at your own risk. Neither we nor providers of Content to us assume any liability or responsibility for damage or injury (including death) to you, other persons or property arising from any use of any product, information, idea or instruction contained in the Content.
  • We do not provide advice to you on any issues relating to medical treatment and the Content is intended solely as a resource and informational tool. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have seen or read on this Website. We are not medical professionals and will not discuss or advise you on any issues relating to medical treatment.

5. Ordering from Us

  1. Our Website and these Terms of Use are intended only to apply for consumers wishing to order Products for delivery in Australia. Some of our Products may be designated as “Click & Collect” only.
  2. By ordering a home sleep test, you acknowledge and agree that the results of such test will be sent to your nominated email address.
  3. You may only buy the Products for your own use, or if you are a carer, for the use of the person you care for. By purchasing Products from us, you represent and warrant that you are not buying the Products for resale.
  4. You are deemed to have placed an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and correct any errors. If you pay by credit card, we will send you an order acknowledgement, detailing the Products you have ordered once your payment has passed our internal validation procedures. However, your order will not be processed until payment has been transferred into our bank account.
  5. Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch your order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order.
  6. We may, at our discretion, refuse to accept an order if:
    1. Products are no longer available;
    2. we cannot obtain authorisation for your payment;
    3. there has been a pricing or Product description error; or
    4. you do not meet any eligibility criteria set out in these Terms of Use.
  1. If we are unable to supply you with a Product within a reasonable period of time, we will inform you of this by e-mail or phone and we will not process your order. If you have already paid for the Product, we will refund you the full amount including delivery costs (if any) charged, as soon as possible.

6. Pricing and Payment

  1. All prices and offers are in Australian dollars unless otherwise stated and are subject to availability and may change before (but not after) we accept your order.
  2. Prices available on the Website are only applicable for purchases made online through the Website.
  3. If we charge separately for packing, carriage and other relevant charges, the appropriate rates will be clearly specified on your online order when you proceed through the online checkout process.
  4. Unless otherwise stated, all prices referred to on the Website are inclusive of GST or any other value added or withholding taxes. In relation to any GST payable for a taxable supply (under GST Law) by a party, the recipient of the supply will pay the GST subject to the supplier providing a tax invoice (as defined under GST Law). Terms used in this clause which are defined in the GST Act have the same meaning as in the GST Act. For the purpose of this clause “GST Act” means A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended from time to time.
  5. Our Website contains a large number of Products. It is possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing, if you have provided us with your address or your email address. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
  6. We accept payment by credit card or such other means as may be specified on the Website. If you pay by credit card, payment is authorised and deducted at the time of your order. If you use another method of payment as offered on the Website, the time of payment may differ.
  7. We do not store your credit card details. Your payment is processed by a Payment Card Industry accredited third party, which performs the financial transaction, and returns the approval code to us. Whilst we employ the latest technology, we exclude any and all liability for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.
  8. We will send you a tax invoice when your Products are delivered to you. Your tax invoice is your proof of purchase and may be required for warranty claims.

7. Delivery

  1. Subject to clauses 7(b) and 7(c) below, delivery will be to the address specified in your order, which must be within Australia. We aim to ship all orders that are in stock within 1 working day of receipt of payment. Delivery is by a third party and occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed.
  2. You acknowledge and agree that the results of any Home Sleep Test will be sent to your nominated email address.
  3. Certain Products listed on our Website are required by the manufacturer or supplier to be only made available for pick up at one of our stores after an in-store consultation. We will clearly mark these Products as “Click & Collect only”. This means that these Products can only be ordered online through our Website and must be picked up in person from one of our store locations after you have had an in-store consultation with us.
  4. The delivery charges specified as part of your order will apply. These charges may change from time to time. Currently, we do not charge for standard shipping in Australia wide on all purchases made online on the Website. Express shipping is currently offered for $10 on all online purchases.

8. Risk and Title

  1. Risk of any loss or damage to the Products passes to you at the time of delivery to our carrier.
  2. Title to and property in the Products will not pass until you have paid all money owed to us on any account whatsoever.

9. Rights Under Australian Consumer Law

  1. We acknowledge that our Products may come with guarantees that cannot be excluded under the Competition and Consumer Act (Cth) 2010 as amended from time to time (the “Australian Consumer Law”). If you are a “consumer” under the Australian Consumer Law, you are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.
  2. Some of the Products we sell to you come with a manufacturer’s warranty. For details of the applicable terms and conditions, please refer to the manufacturer’s warranty provided with the Products. The manufacturer’s warranty is in addition to but may overlap with any rights or remedies you may have under applicable law, including any consumer guarantees under the Australian Consumer Law. If you are not considered a “consumer” within the meaning of the Australian Consumer Law, the manufacturer’s warranty may be your sole remedy.
  3. If you return a Product to us for repair (or replacement) and the Product is capable of retaining user-generated data, the repair (or replacement) of the Product may result in the loss of this data. We will not be responsible for any data loss and we require you to back up your data before returning any Product to us for repair (or replacement). Products presented for repair may be replaced at our discretion by refurbished Products of the same type rather than being repaired. Refurbished parts may be used to repair Products.

10. Intellectual Property Rights

Ownership

All content, text, images, data, information and other material displayed, available or present on this Website (Content), including any intellectual property rights in such Content (including without limitation trademarks and copyrights) (referred to as Intellectual Property Rights), are the property of ResMed, its affiliates, its licensors or the designated owners, and are protected by applicable intellectual property laws. You should assume that everything you see or read on this Website is copyrighted unless otherwise noted and may not be used without our written permission, except as otherwise provided in these Terms of Use.

Authorized and Prohibited Uses

You may download and print copies of the Content only for non-commercial, informational, personal use, without modification or alteration in any way, and only so long as you comply with these Terms of Use and applicable laws. Except as may otherwise be expressly authorised by these Terms of Use, you may not otherwise reproduce, sell, publish, distribute, modify, display, or use any of this Website or the Content without our prior written permission. If this Website permits the emailing of certain Content or a link through the use of an "email to a friend" (or similar) icon, you may send that particular Content or link to others by email, as indicated. You agree not to infringe on any Intellectual Property Rights or remove or modify related proprietary notices contained in this Website or the Content.

11. User Content

  1. Except as provided in our Website Privacy Policy, any Content that you submit to this Website or ResMed, whether directly or through a third-party website (User Content) will be deemed to be non-confidential and may be disclosed through this Website to unknown persons on a worldwide basis without control by ResMed, including for browsing, downloading, printing and other uses by such other persons or entities.
  2. You agree not to submit User Content to this Website or ResMed except for User Content that is fully authorised for purposes of this Website and these Terms of Use, and by posting User Content on this Website, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit or otherwise distribute User Content. It is your obligation to determine the extent to which User Content you submit is protected by applicable intellectual property laws.
  3. You agree that ResMed will have, and you grant to ResMed, a worldwide, royalty-free, perpetual, irrevocable, sub-licenseable, non-exclusive right and license to translate, reproduce, sell, publish, distribute, modify, adapt, display, perform, promote, link to or use, in any form or media, any User Content that you submit to this Website or ResMed.
  4. ResMed does not endorse any User Content, or third-party product or service that may appear on this Website. Nothing in these Terms of Use will obligate ResMed to use any User Content you submit or permit the posting of such User Content on this Website.

12. Registration and Passwords

  1. At times, we may require you to have a password and provide registration details to access this Website or portions of this Website. To the extent that we do require a password and registration details, the details you provide must be correct, current and complete. If ResMed believes that the details are not correct, current and complete, we have the right to refuse you access to the Website, or any of its resources, and to terminate or suspend your account, if any.
  2. You are responsible for maintaining the confidentiality of any password(s) you are given to access this Website, and you are fully responsible for all activities that occur under your password(s). ResMed is not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be held liable for any losses incurred by ResMed, its affiliates, officers, directors, employees, consultants, agents and representatives due to someone else's use of your account or password. You agree to notify us immediately of any unauthorized use of your password(s). We reserve the absolute right not to issue a password to any person or entity.

13. Software Downloads

Any ResMed software that is made available to download from this Website (Software) is the copyrighted work of ResMed or its affiliates or suppliers. The Software is made available for downloading solely for your use pursuant to the end user license agreement (EULA) applicable to the Software, and any reproduction or redistribution of the Software other than as permitted in the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

In addition, downloading Software is prohibited if you are visiting this Website from any of the countries to which the export of software is prohibited by the U.S. Department of Commerce. Copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited.

14. Website Administration

Access Arrangements and Fees

Your use of this Website must be in accordance with any and all procedures, forms, formats, displays and operating times, which may be determined, specified or modified by ResMed in its discretion. You are responsible for all software, hardware, interconnections, fees, expenses, costs and taxes for you to access or use this Website.

At this time, we do not charge a fee to use this Website (but not including any subscription-based or other services offered within, which will be the subject of a separate agreement), but we reserve the right to impose or modify fees in connection with use of this Website (or portions of this Website) at any time without liability.

Payment of any such fees will be due and payable 30 days from the date of invoice unless otherwise agreed by you and ResMed or unless otherwise required by ResMed. ResMed will endeavour to issue a general notice on this Website with regard to any imposition of fees or modifications to this Website.

Linking

Unless otherwise agreed between you and ResMed, no link shall be made to any page of this Website except a direct link to the top page (eg, https://www.ResMed.com.au) without framing. In addition, any link to this Website must be immediately followed by notice to ResMed via email at privacy@resmed.com.

Moreover, if ResMed deems your linking practices in relation to this Website to be inappropriate, ResMed may choose to delete the link or to provide you with notice concerning removal or modification of the inappropriate link, and you agree to comply with any and all requirements of ResMed relating to such notice.

Access to Website

While it is ResMed's objective to make the Website accessible 24 hours per day, 7 days per week, the Website may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of ResMed, access to the Website may be interrupted, suspended or terminated from time to time. ResMed shall have the right at any time to change or discontinue any aspect or feature of the Website, including, but not limited to, Content, hours of availability and equipment needed for access or use.

Import/Export Control

You agree not to submit any User Content to this Website or commit any act involving the transfer of information relating to any Content in violation of applicable import/export control, espionage or national security laws.

15. Your Obligations

You agree to comply with the following:

  • You will comply with all applicable laws in connection with your use of this Website.
  • You will not engage in, conduct or submit to this Website any User Content or other material that is illegal, inaccurate, misleading, misappropriated, infringing, dilutive, defamatory, obscene, offensive or otherwise objectionable. You must not cause damage, embarrassment or adverse publicity to ResMed.
  • You will submit only User Content that is functionally and technically compatible with this Website. You will not attempt to and will not damage, corrupt, tamper with or infect this Website, the Content or any information or telecommunication system of ResMed with a virus or other malicious computer program. 
  • You will only use this Website for the permitted purposes stated in these Terms of Use, and will not engage in abusive activity with respect to this Website, or undertake any other activity which may adversely affect the use or enjoyment of this Website by any person. You are prohibited from using any services or facilities provided in connection with this Website to compromise security or tamper with system resources and accounts.
  • The use or distribution of tools designed for compromising security (eg, password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, ResMed reserves the right to release your details to system administrators at other sites and law enforcement authorities in order to assist them in resolving security incidents.
  • You agree to cooperate with all reasonable requests of ResMed and will notify ResMed promptly on learning of any actual or suspected breach of these Terms of Use by you or unauthorised use or abuse of this Website.

16. Warranty Disclaimers

This Website, its Content and its links are provided on an "as is" basis and are used only at your sole risk, to the fullest extent permissible by law. ResMed disclaims all warranties, representations and conditions, express or implied, of any kind, regarding this Website (including its Content, hardware, software and links), including any implied warranties as to fitness for a particular purpose, merchantability, title, non-infringement, results, accuracy, completeness, accessibility, compatibility, security and freedom from computer virus. If applicable law does not allow the exclusion of some or all of the above implied warranties to apply to you, the above exclusions will apply to you to the fullest extent permitted by applicable law.

17. Limitations on Liability and Remedies

ResMed's entire liability and your exclusive remedy with respect to any dispute with ResMed (including without limitation your use of the Website) is to discontinue your use of the Website. 

ResMed and its vendors shall not be liable for any direct, indirect, special, incidental, consequential or exemplary damage arising from your use of this Website or for any other claim related in any way to your use or registration with ResMed. These exclusions for direct, indirect, special, incidental, consequential or exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if ResMed had been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, ResMed and its vendors' liability in such state or jurisdiction shall be limited to the extent permitted by law. ResMed does not endorse, warrant or guarantee any product or service offered through this Website and will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. In any event, if any of the above provisions in this section are not enforceable in an applicable jurisdiction, the maximum liability of ResMed will be limited to, in the sole discretion of ResMed, either the (1) correction or deletion of any inaccurate Content or link; or (2) refund of any fees for this Website received by ResMed from you.

18. Indemnification

You agree to defend, indemnify and hold harmless ResMed and its affiliates, officers, directors, employees and contractors from any demands, claims, damages, liabilities, expenses or harms, including attorney’s fees, arising in connection with your use of this Website, online conduct, breach of these Terms of Use, or dealings or transactions with other persons resulting from use of this Website.

19. Third-Party Sites and Other Information

This Website may contain as a convenience to you, Content, links and other information submitted by third parties over whom ResMed has no control or responsibility, as well as translations thereof which ResMed may arrange. ResMed has no obligation to monitor, control or restrict the use of this Website, or third-party websites accessible via links on this Website. These other sites are not under ResMed's control, and you acknowledge that (whether or not such sites are affiliated in any way with ResMed) ResMed is not responsible for the accuracy, copyright compliance, legality, decency or any other aspect of the Content of such sites. The inclusion of such a link does not imply endorsement of any site by ResMed or any association with its operators.

20. Separate Terms and Conditions

From time to time in connection with your use of or access to Content contained in certain areas of this Website, it may be necessary for you to consent to policies or terms and conditions in addition to these Terms of Use. You should read carefully any such additional terms and conditions before making any use of such Content or areas of this Website. Any such terms will not vary or replace these Terms of Use regarding any use of this Website, unless otherwise expressly stated.

21. Dispute Resolution; Applicable Law and Forum

With respect to any and all disputes arising out of or in connection with this Website or these Terms of Use (including without limitation the Privacy Policy), ResMed and you agree to negotiate in good faith and undertake reasonable efforts to cooperate with one another in order to achieve a mutually satisfactory resolution. 

Each order will be governed by and will be construed in accordance with the laws of New South Wales, Australia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of the State of New South Wales and its appellate courts and waives any right to object to proceedings being brought in those courts for any reason.

ResMed has no obligation to become involved in any dispute between a user and any other person. ResMed and you agree that all disputes arising under these Terms of Use shall be brought by you in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding, and shall be resolved by confidential binding arbitration as selected by ResMed in its sole discretion. The arbitrator's award will be binding and may be entered as a judgment in a court of competent jurisdiction. You agree that ResMed is entitled to obtain preliminary injunctive relief to the extent allowed by law to enforce any of the terms of these Terms of Use pending a final arbitral decision.

22. Modification of Terms of Use

These Terms of Use and the Privacy Policy constitute the complete agreement between you and ResMed with respect to their subject matter and supersede any prior agreement or communication. These Terms of Use are subject to change from time to time. ResMed will endeavour to post a notice of any changes to these Terms of Use for a period of 30 days following any such modifications.

Therefore, you are advised to review these Terms of Use occasionally, or at least every 30 days. Your continued use of this Website subsequent to ResMed's notice of modification of these Terms of Use will constitute your acceptance of the modified Terms of Use.

If any term or provision of these Terms of Use will be found to be invalid, illegal or otherwise unenforceable, such finding shall not affect the other terms or provisions of these Terms of Use, or the whole of these Terms of Use, but such term or provision shall be deemed modified to the extent necessary to render such term or provision enforceable, and the rights and obligations of you and ResMed shall be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreements set forth in these Terms of Use. Your obligations pursuant to these Terms of Use will survive termination of any use by you of this Website, any Content on this Website, or these Terms of Use.

23. General

Force Majeure

We will not be liable for any delay or failure to perform under these Terms of Use if such delay is due to any circumstance beyond our reasonable control.

Entire agreement

These Terms of Use form the entire agreement between you and us.

  1. Changes
    We reserve the right at any time to modify these Terms of Use and to impose new or additional terms or conditions. Such modifications and additional terms and conditions will be effective immediately and will apply to future orders you make with us.
  2. Termination by us
    We reserve the right to refuse to supply the Products ordered by you, terminate our contract with you or terminate your account with us at our sole discretion and without incurring any liability to you.
  3. Support
    If you require support for Products ordered online through our Website, please phone our office on 1800 737 633. New Zealand customers should call 0800 737 633. If you require face to face personalised support, please visit one of our ResMed Australia store locations, by appointment.
  4. Assignment
    You may not assign, sub-license or otherwise transfer any of your rights under these Terms of Use whether in whole or in part without our prior written consent.
  5. Void or unenforceable terms
    If any provision of these terms in this Terms of Use is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which will continue to have full force and effect. Only the parties to these Terms of Use may seek to enforce them.

24. Contact Information

If you have any questions regarding these Terms of Use or this Website, please contact us by email at privacy@resmed.com

 

AirView

AirView registration terms

Our friendly sleep coaches are here to get you started and support your therapy journey to help you achieve your sleep goals. ResMed Air Solutions is designed to make your therapy experience as seamless as possible, whereby you and sleep coaches can actively engage in your care. One of the tools we utilise is our AirView application. If you consent to ResMed registering your device in our AirView application, this will help us aid you to understand how your therapy is going, how your ResMed device is working and help us increase your awareness and education of sleep health. AirView registration is optional.

Set out below, we explain what AirView registration entails, how we use the information you provide when you allow us to register your ResMed device in AirView and how you can withdraw your consent.

1. What is AirView?

AirView is ResMed’s secure cloud-based system used to monitor and optimise your use of a ResMed device.

AirView is hosted by a service company located in Japan. All data from your ResMed device is transmitted to AirView in encrypted form.

If you allow ResMed to register your ResMed device in AirView:

  1. ResMed will create your profile in AirView using your name, address, other contact information and the unique serial number of your ResMed Device.
  2. Data that is transmitted from your ResMed Device or uploaded via an SD card can subsequently be linked to your profile in AirView enabling ResMed to utilise this data for the purposes described in section 3 below.

Certain ResMed devices1 use built-in wireless connectivity to automatically transmit data from your ResMed device to AirView. For ResMed’s Card-to-Cloud only devices where built-in wireless connectivity is not available, ResMed supply SD cards for your devices; these SD cards easily store usage data allowing ResMed to download information from your device into AirView.

Please note, even if your ResMed device is not registered in AirView, where your ResMed device has built-in wireless connectivity, it will still automatically transmit data to ResMed’s secure cloud. However, if your device is not linked to your AirView profile, this data is not reasonably capable of identifying you.

2. What data is collected from your ResMed device and linked to your profile in AirView?

If you allow ResMed to register your ResMed device in AirView, the following types of data transmitted by your ResMed Device or uploaded via an SD card will be linked to your AirView profile:

  1. Device-identification data: such as serial number and device model;
  2. Therapy-related data: such as device usage hours, mask seal, average events per hour (AHI) and the number of times a mask is taken off, any other data that is inputted into the device, such as responses to questions on the device;
  3. Device diagnostic data: data about what’s working and not working, for example, device usage and connectivity events, performance metrics, errors and fault information if they occur.

3. How we use your data

If you allow ResMed to register your ResMed Device in AirView, you consent to ResMed processing the data received from you and transmitted from your ResMed Device to:

  1.  respond to queries you may have;
  2. troubleshoot and support you (both in person and remotely) in your use of your ResMed Device;
  3. assist you through our sleep coach support service*;
  4. monitor the performance of your ResMed Device including device usage to create reports, conduct analysis, produce analytics, or perform any other operation for the purposes of monitoring therapy adherence;
  5. help you make sure your ResMed Device is working properly;
  6. create and send reports to your doctor, if requested by you;
  7. conduct and support research and innovation (including analytics) on topics of technological advancement, health, wellbeing and public interest;
  8. improve our products and services.

ResMed will keep the data collected from your ResMed Device for as long as is necessary for the purposes indicated above, or to comply with our legal obligations, such as (statutory) retention periods.

*Please note: ResMed sleep coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not a qualified healthcare professional and cannot provide medical advice.

4. Right to Withdraw Consent

If you give your consent to ResMed to register your ResMed Device in AirView you may revoke your consent at any time without giving any reason.

If you do not give your consent to ResMed to register your ResMed Device in AirView or if you do give your consent but then subsequently withdraw it, this will impede ResMed’s ability to utilise the more detailed data in AirView to provide you with more personalised support.

To exercise your rights to withdraw your consent, please send an email to privacy@resmed.com.

For more information, please read our Terms & Conditions and ResMed’s Privacy Policy.

1Wireless connectivity is available for selected AirSense™ 10, AirCurve™ 10 and Lumis™ devices. Wireless communication depends on network availability.

Click & Collect

ResMed Click & Collect
  1. Click & Collect is only available from select locations. As part of your order, you need to select a store from which you will collect the order.
  2. Orders placed before 1pm will be ready for collection 3 hours after the order was placed unless otherwise notified. Orders placed after 1pm will be ready by 12pm the following day unless notified otherwise.
  3. We will not be liable to you or any other person for any delay.
  4. Click & Collect orders must be collected within 14 days from the date you place an order. If your order isn’t collected within 14 days, we’ll issue a refund using the original payment method.
  5. To collect your order:
    1. you must collect your order from the collection point that you selected when you placed your order;
    2. you must provide your signature and photographic identification; and
    3. you must show the ResMed email order confirmation or receipt for your order.
    4. General T&Cs apply.
    5. ResMed reserves the right to change or discontinue the Click & Collect service at any time, without notice.

CPAP Trials and Rentals

Standard Terms of Hire
  1. Term & extension of term
    1. These terms apply to equipment specified in your account which can be accessed at https://shop.resmed.com.au/account.php  (Equipment). The period of hire of the Equipment and the application of these terms (Agreement) will commence on the Commencement Date specified in your account and (unless this Agreement is terminated or extended or the Equipment is returned in accordance with clause 6a) shall end on the return of the Equipment, however no earlier than the end date of the minimum hire period specified in your account.
    2. Notwithstanding clause 6b below, the hire period may be extended by agreement. Any such extension will be on the terms as set out within this Agreement and this Agreement will continue effect as if the date the Equipment is returned is the end of the extended period.
  2. Title & risk
    1. The Hirer specified in your account (Hirer) acknowledges and agrees that Sleep and Breathing Solutions Pty Ltd (Owner) at all times retains title to the Equipment and the Hirer has rights to use the Equipment as a mere bailee only.
    2. Risk in the Equipment passes to the Hirer on delivery of the Equipment to the Hirer. Should the Hirer default on any payments under this agreement, Owner or its assignee (as the case may be) shall be entitled, without limiting any other legal rights it may have, to the immediate return of the Equipment in good order, as well as to retain any monies paid by the Hirer under this agreement.
    3. The Hirer must not agree, offer or purport to sell, assign, sub-let, lend, pledge, mortgage let or hire or otherwise part with or attempt to part with personal possession or otherwise deal with the Equipment and conceal or alter the Equipment or make any addition or alteration to, or repair of, the Equipment.
  3. Obligations of hirer
    The Hirer must:
    (i)comply with all lawful and reasonable directions of Owner in connection with the Agreement;
    (ii) comply with all applicable laws when meeting its obligations under this Agreement;
    (iii) immediately notify Owner of any damage to, or loss of, the Equipment;
    (iv) ensure that the Equipment is at all times kept clean, secure and in good working order (reasonable wear and tear excepted);
    (v) use the Equipment in a smoke-free environment only, infusion of any smoke smell will be regarded as damage to the Equipment and will incur a repair cost;
    (vi) not permit any person not authorised by Owner to repair or otherwise carry out any work on the Equipment;
    (vii) not sell, transfer, assign, mortgage, pledge, underlet, lend, remove from Australia or otherwise deal with the Equipment without prior written consent from Owner.
  4. Security
    1. Security in relation to the Equipment shall be provided by lodging with Owner bank account details valid for the term of the Agreement or any subsequent extension.
    2. All credit card or bank account transactions will be processed and handled as specified in your account.
    3. Owner may, without limiting its other rights, apply the whole or part of any security deposit held in addition to debiting the credit card or bank account supplied by the Hirer to compensate Owner for any loss or damage caused as a result of any breach of this Agreement by the Hirer. This shall include, but not be limited to recovering an amount equal to the recommended retail value of the Equipment provided to the Hirer
  5. Hire fees
    1. Hire fees are due and payable as specified in your account. Minimum hire periods, as specified in your account, also apply.
    2. Owner retains the discretion to increase hire fees every 12 months by 2.5% or by CPI (whichever is higher). Where the Owner chooses to exercise this discretion, the Owner will provide a minimum of one month’s notice to Hirer. Any change will be effective from the date set out in the notice, or as soon as permitted by applicable law.
  6. Obligations on return
    At the expiration of the minimum hire period, as specified in your account, the Equipment may be:
    a. returned and the hire fees will be retained by Owner.
    b. where the Equipment has not been returned by the end of the minimum hire period, a further hire period will automatically commence and roll over on the same basis as the original hire period whereby hire fees are due and payable on the same basis as the original hire period.
  7. Termination
    1. Should any one or more of the following events occur, without limiting its other rights at law, Owner will be entitled to terminate this Agreement as well as be entitled to the return of the Equipment on giving the Hirer ten (10) days prior written notice: (i) the Hirer makes default in the payment on any due date of any fees or other amounts payable, or otherwise defaults in the observance of any of the terms of this Agreement; (ii) the Hirer does or causes to be done any act, matter or thing which is likely to endanger the safety, condition or safekeeping of the Equipment; (iii) an order is made for the sequestration of the assets of the Hirer, or the Hirer enters into any composition arrangement with creditors; (iv) any other event occurs which constitutes or evidences on the Hirer’s part a repudiation or refusal to be bound by this Agreement.
    2. The Hirer must, within ten (10) days of expiry of the Agreement or the date of written notice from Owner pursuant to clause 7a above, return the Equipment to Owner in the same condition as it was at the Commencement Date (fair wear and tear excepted). The Hirer is solely responsible for the safe return of the Equipment.
    3. If the Hirer does not return the Equipment in accordance with clause 7b, or if the returned Equipment is damaged due to misuse, alteration, neglect or shipping, the Hirer will be charged for the full amount of the Equipment at Owner’s then current recommended retail price.
  8. Warranties
    1. The Hirer warrants and acknowledges that he/she: (i) has inspected the Equipment prior to or at the time of the commencement of the hire and is satisfied that the Equipment is in good working order and condition and suitable in all respects for the purposes of the Hirer; and (ii) is authorised to make this Agreement on behalf of all persons who possess, use or operate the Equipment during the period until the Equipment is returned.
    2. The Hirer has the benefit of conditions and warranties and other rights implied by law, which cannot be excluded by agreement. Nothing in this Agreement shall be taken to limit in any way the benefit of those conditions, warranties and rights. However, where under such law Owner is permitted to limit its liability in respect of breach of such implied conditions, warranties or rights, Owner hereby limits its liability to the maximum extent permitted by law.
    3. Subject to clause 8b, Owner renounces and negates all other express or implied conditions and warranties and all prior representations and statements in respect of or in relation to the Equipment.
  9. Liability & indemnity
    1. To the maximum extent permitted by law and notwithstanding any other terms of this Agreement: (i) Owner is not liable whether in contract, tort or otherwise for any loss of profit, consequential damage or loss arising directly or indirectly out of this Agreement; and (ii) Owner’s liability for any loss or damage arising as a consequence of a breach of this Agreement is reduced proportionally to the extent the act or omission of the Hirer contributed to the loss or damage.
    2. The Hirer shall indemnify and keep Owner indemnified against any loss or damage which may arise in respect of the Equipment or from the possession use or operation of the Equipment by the Hirer or any other person and (without limiting the generality of the foregoing) against any loss or damage whatsoever for or in respect of injury to person or property arising out of the possession, use or operation of the Equipment by the Hirer or any person in any manner whatsoever during the period until the Equipment is returned.
  10. Miscellaneous
    1. Owner may assign this Agreement to any person without the consent of the Hirer.
    2. This Agreement embodies the entire understanding and agreement between the parties as to its subject matter.
    3. Nothing in this Agreement constitutes a relationship of principal and agent, partnership or joint ventures, between Owner and Hirer.
    4. This Agreement is governed by and will be construed in accordance with the laws of New South Wales.
    5. The Hirer warrants that he/she is authorised to make this Agreement on behalf of all persons who possess use or operate the Equipment during the Hire Period and any agreed extension period(s).
  11. Privacy
    1. Owner will comply with the Privacy Act 1988 in all dealings with the Hirer. A copy of SBS Privacy notice is available upon request or by visiting https://www.resmed.com.au/privacy-notice/ 
  12. Repair and replacement
    1. Should the Equipment covered by this agreement no longer operate as designed due to fair wear and tear or inherent defect the Owner will repair or replace (at its discretion) the Equipment.
    2. Owner will provide replacement consumables as required during the life of the agreement. Consumables will only be replaced on a fair wear and tear basis and are subject to Owner’s Fair Use Policy which is referenced to the Owner’s premium subscription package as modified from time to time.

Money Back Guarantee

ResMed 30 Day Money Back Guarantee

Terms and conditions

 

    1. ResMed Asia Pacific Limited ABN 86 070 076 470 of 1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 (ResMed) offers a 30 Day Money Back Guarantee to customers who are not completely satisfied with their new product(s), purchased from a ResMed store between 1 May 2020 and 31 December 2022 (Term), subject to these terms and conditions (Offer).
    2. Under the Offer, if a customer who purchases product(s) set out in the table in paragraph 3 from a ResMed store during the Term is not completely satisfied, they may return the item(s) to the ResMed store where they purchased the product(s), at their expense, for a store credit or a full refund (at the customer’s discretion) to the value of the original cost of the returned item(s) excluding any postage charged, provided:
          1. the customer contacted the ResMed store if they experienced any issues for support and possible solutions
          2. all components of the product(s) are returned within 30 days of purchase;
          3. there is no damage as a result of improper use or contamination due to cigarette, pipe, cigar or other smoke;
          4. the customer has provided the ResMed store with proof of purchase for the returned product(s); and
          5. the customer is a member of ResMed sleepvantage.

      If the customer is not already a ResMed sleepvantage member, membership is free of charge and the customer can contact 1300 305 705 (AUS) or 0800 737 633 (NZ) anytime between 8am and 6pm AEST or sign up online at www.sleepvantage.com.au/register .

      This offer is only available for change of mind if the item is returned in its original packaging, in a resellable condition.

    3. The Offer: 
          1. applies only to the products set out in the table below:
            Product Code Description
              ResMed devices and selected accessories
            37314 AirSense 10 Elite
            37316 AirSense 10 AutoSet
            37439 AirSense 10 Elite 3G
            37436 AirSense 10 AutoSet 3G
            37437 AirSense 10 AutoSet for Her 3G
            37438 AirCurve 10 CS PaceWave 3G
            37457 AirSense 10 AutoSet 4G
            37458 AirSense 10 AutoSet for Her 4G
            37459 AirCurve 10 CS PaceWave 4G
            37460 AirSense 10 Elite 4G
            38140 AirMini
            38878 N30 for AirMini Mask Pack
            38880 N30 Connector for AirMini
            62904 AirFit - P10 - Mask System
            62914 AirFit - P10 - Mask System - For Her
            63336 AirFit - F30i - Mask System (Small/Small)
            63337 AirFit - F30i - Mask System (Small/Standard)
            63338 AirFit - F30i - Mask System (Medium/Standard)
            63339 AirFit - F30i - Mask System (Wide/Standard)
            63340 AirFit - F30i - Mask System (Medium/Large)
            63430 AirFit - F20 - Mask System (Small)
            63431 AirFit - F20 - Mask System (Medium)
            63432 AirFit - F20 - Mask System (Large)
            63433 AirFit - F20 - Mask System (For Her Small)
            63434 AirFit - F20 - Mask System (For Her Med)
            63520 AirFit - N20 - Mask System (For Her)
            63521 AirFit - N20 - Mask System (Medium)
            63522 AirFit - N20 - Mask System (Large)
            63723 AirFit - N20 Classic - Mask System (Small)
            63724 AirFit - N20 Classic - Mask System (Medium)
            63725 AirFit - N20 Classic - Mask System (Large)
            63858 AirFit N30i: Standard
            63859 AirFit N30i: Small
            63825 AirFit - N30i - Mask System (Standard) (Available while stocks last)
            63826 AirFit - N30i - Mask System (Small) (Available while stocks last)
            63875 AirFit - P30i - Mask System (Standard)
            63876 AirFit - P30i - Mask System (Small)
            64126 AirFit - F30 - Mask System (Small)
            64127 AirFit - F30 - Mask System (Medium)
            64206 AirFit - N30 - Mask System (Standard))
            38824 AirFit - P10 - Mask System - AirMini
            63051 AirTouch - F20 - Mask System (Small))
            63052 AirTouch - F20 - Mask System (Medium)
            63053 AirTouch - F20 - Mask System (Large)
            639008 AirTouch N20 Starter Pack: SML (FH)
            639009 AirTouch N20 Starter Pack: MED
            639010 AirTouch N20 Starter Pack: LGE
            38822 AirMini - Tubing
            38823 AirMini - N20 Setup Kit
            38825 AirMini - F20 Setup Kit
            38843 AirMini - F20 Connector Only
            38844 AirMini - N20 Connector Only
              ResMed Sleep Health products
            7079320 OptiPillows Starter Kit - OPTKIT [Headgear, Optipillows Proprietary Valve, 3 Sizes Nasal Pillows (S, M, L)]
            7079314 BongoRX Starter Kit - BNG500
            7079315 BongoRx Replenishment Kit 4 * SM Cushions, Case, Headstrap and Drying Stand - BNG502
            7079316 BongoRx Replenishment Kit 4 * MD Cushions, Case, Headstrap and Drying Stand - BNG503
            7079317 BongoRx Replenishment Kit 4 * LG Cushions, Case, Headstrap and Drying Stand - BNG504
            7079318 BongoRx Replenishment Kit 4 * XL Cushions, Case, Headstrap and Drying Stand - BNG505
            7078706  Snore Rx / SN000
            7078707  Smart Nora / NORA2017002.1GL-Sleeve
            7078708  Silk Eye Mask - Black / SW501-BL-1
            7078709  Silk Eye Mask - Blue / SW501-RYL
            7078710  Dreampad - Medium / DPD023
            7078712  Dreampad - Memory / DPD024
            7078713  Shoulder Relief Pillow / 1439-01
            7078714  Reflux Relief Pillow - Small / 1247-07
            7078715  Reflux Relief Pillow - Medium / 1304-07
            7078716  Reflux Relief Pillow - Large / 1267-07
            7078719  Sound Machine - Black / 5273803
            7078721  Swannies Night - Classic Black Large / SW101-BL
            7078722  Swannies Night - Classic Black Medium / SW101-BR
            7078723  Swannies Night - Classic Black Small / SW101-BM
            7078724  Swannies Night - Tortoise Shell Large / SW101-TL
            7078725 Swannies Night - Tortoise Shell Medium / SW101-TR 
            7078726  Swannies Night - Tortoise Shell Small / SW101-TM
            7078749  Dreem2 / EFM00
            7078750  Blue Light Blocking Glasses (Originals - Amber Lens) / BBG-0
            7078751  Blue Light Blocking Glasses (Fit-Over) / BBFG-007
            7078752  Blue Light Blocking Glasses (Style) / BBS-001
            7078753  Blue Light Blocking Glasses Prmm (NightFall - Red) /BBNF-001
            7078754  Blue Light Blocking Glasses Prmm (NightFall-FitOver) BBFP001
            7078755  Blue Light Blocking Glasses (NightFall - Kids) BBG-KIDS
            7078756  Blue Light Blocking Glasses (ScrnTm Cmptr Glasses) PGL-10102
            7078757  Sweet Dreams Light Bulb - Screw / SWEETDREAMS-E27
            7078758  Sweet Dreams Light Bulb - Bayonet /SWEETDREAMS-B22
            7078759  Red Night Light Pack / RED-NIGHT-AUS
            7078760  Red Light Torch / BB-TORCH-001
            7078761  Red LED Bulbs x 2 / REDLED
            7078762  Contoured Eye Mask / GB18401-2003
            7078763  Sleep and Sound Blocking Ear Plugs
            7078767  Dodow / 3760112490119
            7078822  Neptune ii Weighted Blanket 3kg / NBii3
            7078823  Neptune ii Weighted Blanket 5kg / NBii5
            7078824  Neptune ii Weighted Blanket 7kg / NBii7
            7078825  Neptune ii Weighted Blanket 9kg / NBii9
            7078792 Re-Timer Glasses
            7077304  CPAP - Pillow
            D311  Macks Snore Block Ear Plugs (pack of 12)
            HP-01  SpinalEZE - Pillow - High Profile
            HP-01 CASE  SpinalEZE - Pillow Case - High Profile
            LP-01  SpinalEZE - Pillow - Low Profile
            LP-01 CASE  SpinalEZE - Pillow Case - Low Profile
            MP-01 CASE  SpinalEZE - Pillow Case - Medium Profile
            7079469 Night Shift - Lateral Sleep Device
            7074721 Night Shift - Neck Strap (Blue)
            7079319  Night Shift - replacement chest Belt
            PILLOWWRAP SpinalEZE - Pillow Wrap
            UVS0360X  UVEX - Blue Light Blocking Glasses (Fit-Over)
            UVS1933X  UVEX - Blue Light Blocking Glasses (Standard)
            UVS0360X  UVEX - Blue Light Blocking Glasses (Fit-Over)
            UVS1933X  UVEX - Blue Light Blocking Glasses (Standard)
              Third Party Devices and selected accessories
            503091  Transcend 365 miniCPAP - Auto
            503102  Transcend 365 miniCPAP
            7078542  Transcend 365 miniCPAP Auto - 503091
            7078835  DreamStation Go - Fixed with Humidifier
            AUG400S15  DreamStation Go - Fixed
            AUG500H15  DreamStation Go - Auto with Humidifier
            AUG500S15  DreamStation Go - Auto
            AUX1130T19  DreamStation BiPAP AVAPS
            7075221  DreamStation - Pro (HumHt & modem)
            7075224  DreamStation - Auto (HumHt & modem)
            AUX700T15C  DreamStation - BiPAP - Auto (HumHt) (Cellular)
            7076087  SleepStyle - Auto
            7076088 SleepStyle – Fixed
            7075049  Amara View - Mask System (Small)
            7075050  Amara View - Mask System (Medium)
            7075051  Amara View - Mask System (Large)
            7073522  Wisp - Mask System (Clear Frame)
            7073523  Wisp - Mask System (Fabric Frame)
            7074882  Pico - Mask System
            7073960 Nuance - Mask System (Fabric Frame)
            7073961 Nuance - Mask System (Pro Gel Frame)
            7077073  Wisp - Mask System (Fabric Frame Youth)
            7075226 DreamWear - Mask System (UtN Nasal)
            7077306 DreamWear - Mask System - FFM (Small)
            7077307 DreamWear - Mask System - FFM (Medium)
            7077308 DreamWear - Mask System - FFM (Large)
            7077305 DreamWear - Mask System - FFM (Medium / Wide)
            7078769 DreamWisp - Mask System (Fitpack)
            7074483 Simplus - Mask System (Small)
            7074484 Simplus - Mask System (Medium)
            7074485 Simplus - Mask System (Large)
            400480  Simplus - Mask System (Medium) with Seal
            7075359  Brevida - Mask No Headgear (X-Small / Small)
            7075360  Brevida - Mask No Headgear (Medium / Large)
            7075352  Brevida - Mask System (All Sizes)
            D1116700  DreamWear - Mask System (UtN Nasal) [To Order Demo Stock]
            D1124984  DreamWear - Mask System (Gel Pillows) (To Order Demo Stock)
            7075076 Eson 2 - Mask System (Large)
            7075075  Eson 2 - Mask System (Medium)
            ESN2MM  Eson 2 - Mask System (Medium) (with seal)
            7075074  Eson 2 - Mask System (Small)
            7078881  Evora - Mask System (Large)
            7078880  Evora - Mask System (Medium)
            7078879 Evora - Mask System (Small)
            7078882  Evora - Mask System (Wide)
            M260217SM  MiniMe2 - Pediatric Mask System (Small / Medium)
            M260218ML  MiniMe2 - Pediatric Mask System (Medium / Large)
            7078687  Vitera - Mask System (Large)
            7078686  Vitera - Mask System (Medium)
            7078685 Vitera - Mask System (Small)
          2. only applies to AirMini accessories when purchased with an AirMini device;
          3. is not valid with any other ResMed sleepvantage offer;
          4. excludes products that are part of ResMed Therapy Plans;
          5. is open to Australian and New Zealand residents aged 18 years or over only; and
          6. is limited to one device, one mask, and one sleep health product refund per customer within a one-year period.
          7. ResMed reserves the right to amend or cancel the terms of this offer without notice. Any valid claims submitted at the time of any cancellation will be honoured by ResMed.
          4. Except for any liability that cannot be excluded by law, ResMed (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer, including, but not limited to, where arising out of the following:
          (a) any technical difficulties or equipment malfunction (whether or not under ResMed’s control); (b) any theft, unauthorised access or third party interference; (c) any claim for this offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by ResMed) due to any reason beyond the reasonable control of ResMed; (d) any tax liability incurred by a claimant; or (e) use of any product.

Promotions

One Sleep Test - $99 Offer

Terms and conditions

Promoter The promoter is ResMed Asia Pacific Ltd (ABN 86 070 076 470) of 1 Elizabeth Macarthur Drive, Bella Vista, New South Wales 2153, Australia
Promotional period This offer starts on 11 March 2021
This offer finishes on 30 June 2022
Offer Apply promotional code OST99 at check out on www.resmed.com.au to get 1 x onesleeptest for $99 AUD (Regular Price $149 AUD).
Offer available Offers are only available online at www.resmed.com.au and in retail stores:
  • - Bella Vista: 1 Elizabeth MacArthur Dr, Bella Vista NSW 2153
  • - Campbelltown: 6/2-4 Browne St, Campbelltown NSW 2560
  • - Canberra: Equinox 2, Shop 23, 70 Kent St, Deakin ACT 2600
  • - Cleveland: 21/16-24 Weippin St, Cleveland QLD 4163
  • - Dandenong: 29 Princes Hwy, Dandenong VIC 3175
  • - Essendon: 45-47 Fletcher St, Essendon VIC 3040
  • - Geelong: 89 McKillop St, Geelong VIC 3220
  • - Hornsby: 2/149 Peats Ferry Road, Hornsby NSW 2077
  • - Kogarah: 146 Railway Pde, Kogarah NSW 2217
  • - Liverpool: 323 Hume Hwy, Liverpool NSW 2170
  • - Macquarie Park: 8/33 Waterloo Rd, Macquarie Park NSW 2113
  • - Milton: 105 Milton Rd, Milton QLD 4064
  • - Mornington: 1/211 Main St, Mornington VIC 3931
  • - Newcastle: 356 Hunter St, Newcastle NSW 2300
  • - Parramatta: 4/1 Horwood Place, Parramatta NSW 2150
  • - Richmond: 41 March St, Richmond NSW 2753
  • - Surry Hills: 27 Cooper St, Surry Hills NSW 2010
Eligible Product
Product Code Product Name
7078979 onesleeptest
General
  1. This offer is subject to these terms and conditions.
  2. This offer cannot be used in conjunction with any other offer.
  3. You must be an Australian resident aged 18 years or over to participate in this offer.
  4. If we cannot conduct this offer as reasonably anticipated due to any reason beyond our control, we reserve the right, to the full extent permitted by law, to (a) disqualify any claimant; or (b) modify, suspend, terminate or cancel this offer, as appropriate
  5. We reserve the right to amend or cancel the terms of this offer without notice. We will honour any valid claims submitted at the time of any cancellation.
  6. Except for any liability that cannot be excluded by law, we (including our officers, employees and agents) exclude all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer
  7. This offer is subject to availability and cannot be combined with any other offer.
  8. We will process your personal information in accordance with the ResMed privacy notice, depending on which online store you choose to purchase from. A copy of each privacy notice is located at https://www.resmed.com.au/privacy-policy. By participating in the offer, you accept that we (or our related companies) may use your personal information to provide you with marketing materials and updates by mail, telephone and electronic messages.
  9. This offer is governed by and construed in accordance with the laws of New South Wales, and you agree to submit to the exclusive jurisdiction of the New South Wales courts in relation to all claims arising in connection with this offer.
Cart discount - 5% cart special offer

 

Promoter The promoter is ResMed Asia Pacific Ltd (ABN 86 070 076 470) of 1 Elizabeth Macarthur Drive, Bella Vista, New South Wales 2153, Australia
Promotional period This offer starts on 13 October 2020
This offer finishes at 11:59pm on 30 June 2022
Offer Receive a 5% discount on your next online purchase with ResMed when you apply promo code ACde5s.
Offer available This offer is available online at www.resmed.com.au 
General
  1. This offer is subject to these terms and conditions.
  2. You must be an Australian resident aged 18 years or over to participate in this offer.
  3. If we cannot conduct this offer as reasonably anticipated due to any reason beyond our control, we reserve the right, to the full extent permitted by law, to (a) disqualify any claimant; or (b) modify, suspend, terminate or cancel this offer, as appropriate.
  4. We reserve the right to amend or cancel the terms of this offer without notice. We will honour any valid claims submitted at the time of any
    cancellation.
  5. Except for any liability that cannot be excluded by law, we (including our officers, employees and agents) exclude all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer.
  6. This offer is subject to availability and cannot be combined with any other offer.
  7. Discount applied to online purchases only. ResMed ongoing interest-free and rental plans excluded.
  8. We will process your personal information in accordance with our privacy notice, a copy of which is located at https://www.resmed.com.au/privacy-policy. By participating in the offer, you accept that we (or our related companies) may use your personal information to provide you with marketing materials and updates by mail, telephone and electronic messages.
  9. This offer is governed by and construed in accordance with the laws of New South Wales, and you agree to submit to the exclusive jurisdiction of the
    New South Wales courts in relation to all claims arising in connection with this offer.
Cart discount - $10 off special offer

Terms and conditions

Promoter The promoter is ResMed Asia Pacific Ltd (ABN 86 070 076 470) of 1 Elizabeth Macarthur Drive, Bella Vista, New South Wales 2153, Australia
Promotional period This offer starts on 13 October 2020
This offer finishes at 11:59pm on 30 June 2022
Offer Spend $200 and receive $10 off your online purchase when you apply promo code ACvc9w.
Offer available This offer is available online at www.resmed.com.au
General
  1. This offer is subject to these terms and conditions.
  2. You must be an Australian resident aged 18 years or over to participate in this offer.
  3. If we cannot conduct this offer as reasonably anticipated due to any reason beyond our control, we reserve the right, to the full extent permitted by law,
    to (a) disqualify any claimant; or (b) modify, suspend, terminate or cancel this offer, as appropriate.
  4. We reserve the right to amend or cancel the terms of this offer without notice. We will honour any valid claims submitted at the time of any cancellation.
  5. Except for any liability that cannot be excluded by law, we (including our officers, employees and agents) exclude all liability (including negligence),
    for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer.
  6. This offer is subject to availability and cannot be combined with any other offer.
  7. Discount applied to online purchases only. ResMed ongoing interest-free and rental plans excluded.
  8. We will process your personal information in accordance with our privacy notice, a copy of which is located at https://www.resmed.com.au/privacypolicy . By participating in the offer, you accept that we (or our related companies) may use your personal information to provide you with marketing materials and updates by mail, telephone and electronic messages.
  9. This offer is governed by and construed in accordance with the laws of New South Wales, and you agree to submit to the exclusive jurisdiction of the
    New South Wales courts in relation to all claims arising in connection with this offer.

 

ResMed Therapy Plans

ResMed CPAP Therapy Plans - Terms

We will provide you with products and replenishment products in accordance with the therapy plan you selected. Details of the therapy plans are set out at the end of these terms.

Please note, if we stop selling a product available under the plan, we will provide you with a
substitute product.

Fees


When you start the therapy plan, you pay an initial instalment fee. Within the first week of sign-up, at your selected day, you will start paying a weekly fee over 36 months (156 weeks). The initial instalment fee and the weekly fee is set out in your therapy plan. We only accept payments via credit card. We will not charge you interest, administration or other fees. If you fail to pay the weekly fees, we will stop supplying you with the products and services until you have paid all outstanding weekly fees. You will own and be able to keep the products you have received under the plan.

If you fail to pay all outstanding weekly fees, we reserve the right to terminate your plan after providing you with a written notice. If we terminate your plan, you will be liable to pay the remainder of the weekly fees under your plan immediately. We may look to recover any other costs and exercise any rights available to us by law. Once the remaining weekly fees are paid in full, you will receive the remaining replenishments that you are entitled to under your therapy plan.

Risk and Title


Risk of any loss or damage to products and title to the products will pass to you when you take physical possession of the products or when the products are delivered to you.

Termination


We can terminate your plan if you fail to pay the weekly fee. We may allow you to terminate your plan, but you will be liable to pay a cancellation fee calculated as the weekly fee payable multiplied by the number of weeks remaining under your plan.

Personal information


We will only use your personal information in accordance with the Privacy Act 1988 and ResMed’s privacy notice, found at: https://www.resmed.com.au/privacy-policy  Please remember to update your personal information, including your address as soon as possible by emailing us at info@sleepvantage.com.au as we will be delivering the products to the address you provided. We may charge you a delivery fee if the address is incorrect and we have to re-deliver the product.

ResMed Sleep-on-it Promise - Device Therapy Plans only


If you sign up for a ResMed Device Therapy Plan and change your mind, you may cancel your plan within 30 days from the date of sign up. Note: The ResMed Sleep-on-it Promise applies exclusively to ResMed Device Therapy Plans only and you will not be refunded any initial upfront payment fees or subsequent weekly payments made within 30 days from the date of sign up. You will need to contact your ResMed Authorised Dealer or ResMed (whichever you purchased your plan from) to cancel your plan. See terms and conditions below.

ResMed 30-Day Mask Swap Program


You may change your mask within 30 days from the date of sign up or within 30 days of upgrading your mask at no additional cost to you, provided that (a) there is no damage to the mask as a result of improper use; and (b) you have proof of purchase/invoice document. Note: The ResMed Mask Swap Program is limited to one mask swap per customer, per year. Contact your ResMed Authorised Dealer or ResMed (whichever you purchased your plan from) if you would like to take up the ResMed Mask Swap Program. See terms and conditions below.

Additional benefit


When you sign-up to the therapy plan, you have the option to become a member of sleepvantage, our membership program. Through sleepvantage you will receive a range of exclusive member benefits. We may also send you marketing and promotional offers. You can opt out from receiving marketing communication at any time by emailing us at info@sleepvantage.com.au or by clicking the unsubscribe button in any email sent to you by us.

Warranty and Australian consumer guarantees


Our products come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be acceptable quality and the failure does not amount to a major failure. ResMed provides a limited manufacturer’s warranty. Information on the limited warranty is provided with the products.

Governing law


These terms are governed by the laws of New South Wales, Australia.

ResMed Asia Pacific Limited, ABN 86 070 076 470

1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 Australia.
T +61 2 8884 1000 F +61 2 8884 2005
info@sleepvantage.com.au

 

ResMed Therapy Plans Schedule

AirSenseTM 10 AutoSetTM Basic Plan

12 months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask 1   1  

AirSense 10 filters

6   6  
HumidAirTM humidifier tub   1   1
ClimateLineAirTM tubing   1   1

 

AirSenseTM 10 AutoSetTM Premium Plan 12 months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask 1   1  

AirSense 10 filters

6   6  
CPAP wipes tub 6   6  
HumidAirTM humidifier tub   1   1
ClimateLineAirTM tubing   1   1
Mask cushion   1   1
Mask headgear   1   1

 

AirSenseTM 10 AutoSetTM Premium Comfort Plan 3 months after sign up 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirTouch mask   1   1  
AirTouch cushions 9 5 6 5 6

AirSense 10 filters

  6   6  
CPAP wipes tub 4 3 3 3 3
HumidAirTM humidifier tub     1   1
ClimateLineAirTM tubing     1   1
Mask headgear 1   1   1

 

AirSenseTM 10 EliteTM Basic Plan 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask 1   1  

AirSense 10 filters

6   6  
HumidAirTM humidifier tub   1   1
ClimateLineAirTM tubing   1   1

 

AirMiniTM Basic Plan 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask* 1   1  

AirMini filters

6   6  
AirMini tubing 1   1  

 

AirMiniTM Premium Plan 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask* 1   1  

AirMini filters

6   6  

CPAP wipes tub

6   6  
AirMini tubing 1   1  
Mask cushion   1   1
Mask headgear   1   1


*AirMini compatible and excludes AirTouch mask systems.

AirSenseTM  10 Refreshment Plan 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask 1   1  

AirSense 10 filters

6   6  
HumidAirTM humidifier tub   1   1
ClimateLineAirTM tubing   1   1

 

AirTouchTM  Refreshment Plan

3 months after sign up 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirTouch mask   1   1  

AirTouch cushions

9

5 6 5 6
CPAP wipes tub 4 3 3 3 3
Mask headgear 1   1   1

 

 

ResMed Therapy Plan FAQs - Consumer

Pre-purchase

 

  1. How do the therapy plans work?
    It’s simple. Select one of our available ResMed Therapy Plans, and you can own and take home with you today all the items in the Starter Pack. Purchasing a ResMed Therapy Plan removes the full upfront payment cost of purchasing your CPAP therapy equipment. Just pay the initial instalment fee, and you’ll be well on your way to better sleep.

    The weekly instalment amount will be deducted from your credit card on the day listed in your therapy plan for a period of 36 months (156 weeks). Your replenishment items will be conveniently delivered to your address at scheduled intervals specified in your plan.
  2. What are the benefits of going on a ResMed Therapy Plan versus purchasing the device and mask upfront?
    If you’re contemplating or are uncertain about going on CPAP therapy because of the large upfront costs associated, don’t be. ResMed have designed a variety of therapy plans where you can own your own CPAP device and mask with an initial payment fee, plus simple interest-free weekly payments over 36 months, whilst continuing to receive replacement masks and other therapy items you need to keep your sleep apnea treatment working as efficiently as possible for you. We have tailored our packages so you can choose the one that is right for you to meet your needs and your budget.

    All ResMed Therapy Plans include ongoing replenishments that will be delivered at scheduled intervals, designed to maintain your equipment without you having to track schedules or worry about unplanned expenses.
  3. What ResMed Therapy Plans are currently available?
    There are 8 different Therapy Plans currently offered by ResMed.
    AirSense 10 AutoSet Basic Plan
    AirSense 10 AutoSet Premium Plan
    AirSense 10 AutoSet Premium Comfort Plan
    AirSense 10 Elite Basic Plan
    AirMini Basic Plan
    AirMini Premium Plan
    AirSense 10 Refreshment Plan
    AirTouch Refreshment Plan

    For full details on what’s included in the above ResMed Therapy Plans, see the applicable customer brochures and choose the plan that best suits your needs.
  4. What’s included in the Starter Pack?
    The contents of each Starter Pack differs depending on which ResMed Therapy Plan is selected. To view what’s included in the Starter Packs, see the checklist.
  5. If I decide to cancel my ResMed Therapy Plan early, are there any penalty or termination fees applicable?
    If you choose to terminate your ResMed Therapy Plan early, the remaining payments of the ResMed Therapy Plan will need to be paid out upon termination. Once payment has been made, the remainder of your ongoing replenishments that are a part of your ResMed Therapy Plan will be sent out to you. To terminate your ResMed Therapy Plan, contact sleepvantage on 1300 305 705.
  6. Why is there no option to direct debit the weekly instalment fee?
    Unfortunately the payment platform that is being used only accepts payments made by credit/debit card. This includes all major credit/debit cards from Visa®, Mastercard® and American Express®. We cannot direct debit from bank account details.
  7. What credit cards do you accept?
    ResMed accept all major credit cards from Visa, Mastercard and American Express. No credit card fees will be charged to you.
  8. Will my credit card information be kept safely?
    We understand that security is very important, especially when it comes to credit card information. Our payment gateway has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is a stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security.
  9. If I decide to discontinue my ResMed Therapy Plan early, can I opt to pay the rest of my therapy plan off?
    Yes, if you decide to discontinue your ResMed Therapy Plan before the total contracted amount has been paid, you will be required to pay the remaining amount of your plan upon termination. Once payment has been made, the remaining ongoing replenishments that are a part of your plan will be delivered to the address specified in your plan.
  10. What happens after the contract expires? Will my therapy plan be automatically renewed?
    Prior to your plan expiring, ResMed or ResMed Authorised Dealer may get in contact with you to discuss the option of renewing your ResMed Therapy Plan or upgrading to a new plan, if available, that may include ResMed’s newest products. If you’re satisfied with continuing to use your current device, you will have the option to sign up to a Refreshment Plan, where you can continue to receive ongoing replenishment items to regularly replace and maintain your
    equipment.

    If you decide not to renew or upgrade your ResMed Therapy Plan or go onto a Refreshment Plan, your weekly instalment payments will cease after the final payment has been made.
  11. If a new ResMed mask is released during my therapy plan contract period, will I be able to upgrade?
    Yes, you can upgrade your mask depending if that mask is available for that particular therapy plan. Please contact sleepvantage on 1300 305 705 to find out more or to upgrade your mask.
  12. What do I need to pay upfront when I go onto a ResMed Therapy Plan?
    All that’s required upfront is the initial instalment fee. This amount will be deducted from your credit/debit card once your ResMed Therapy Plan has been activated. Initial instalment fees and weekly repayments differ depending on which ResMed Therapy Plan is selected. For a list of all ResMed Therapy Plans available, view the customer brochures available.
  13. Is there a cooling-off period where I can return my products without being penalised with fees?
    ResMed offer a Sleep-on-it Promise for customers who have signed up to a ResMed device therapy plan. With our Sleep-on-it Promise, you can sign up to plan and take the gear home to try for up to 30 days. If you’re not completely satisfied, you can return it and cancel your plan. See ResMed CPAP Therapy Plans - Terms.

    The ResMed Sleep-on-it Promise does not apply to ResMed Refreshment Therapy Plans.
  14. Are there any hidden fees associated with the ResMed Therapy Plans?
    ResMed’s Therapy Plans come with no hidden fees. The only payments you will need to make are the initial instalment fee and the interest-free weekly payments over 36 months. Weekly payments will vary depending on which ResMed Therapy Plan is chosen. No interest, administration or credit card fees will be charged to you.
  15. Why is an email address required and what happens if I don’t have one?
    Your email address is required as all receipts, and notifications of delivery will be sent to your email address. If you don’t currently have an email address, we encourage you to sign up for one so you can receive these notifications directly. Alternatively, your Authorised Dealer may input an artificial email address, and all correspondence will be posted to your billing address.

Post-purchase

 

  1. Who do I contact if I have an issue regarding the products that are a part of my ResMed Therapy Plan?
    If you are experiencing any issues with the ResMed products provided as part of your ResMed Therapy Plan, contact your ResMed Authorised Dealer from where you purchased from. They will be able to assist you with any issues or problems you’re experiencing regarding your ResMed device, mask, accessory or CPAP therapy in general. In most cases, a simple phone call resolves the issue, but if this does not work, you may have to see your ResMed Authorised Dealer for assistance.
  2. How do I sign up for the self-service portal?
    You can sign up to the self-service portal by going to http://myaccount.resmedplans.com.au. Click on ‘Register Now’ and you will be prompted to enter the same email address when you signed up, and to set up your password and security question. Once completed, you will be able to access the self-service portal by logging in.
  3. Why does my therapy plan say “Free trial” when I log into the self-service portal?
    Your therapy plan will be labelled as a “trial” in the self-service portal until your weekly payments begin. This label will disappear when your weekly payments commence.
  4. When will my credit card be charged for the weekly fees?
    After the initial instalment fee has been charged at sign up, your credit card will be charged the recurring fee as stipulated on your chosen plan on a weekly basis, with the first payment occurring on your selected day within the first week of signing up to the Therapy Plan.
  5. Will I receive a notification if my credit card is about to expire?
    You will receive a notification email 10 days prior to your credit card expiring. When you receive this notification, please login to the self-service portal to update your credit card details. If you require assistance, please contact sleepvantage on 1300 305 705.
  6. My credit card has expired. How do I update my details?
    To update your credit card details, login to the self-service portal using the link below, head to Billing & Payments and you will be able to update your credit card details there. If you are experiencing issues, please contact sleepvantage on 1300 305 705 for assistance. http://myaccount.resmedplans.com.au 
  7. My address has changed or I would like to have my replacement parts delivered to another address. What do I need to do or who do I need to contact to update my delivery details?
    To update your delivery details, login to the self-service portal using the link below and update your address details there. or alternatively, you can contact sleepvantage on 1300 305 705 http://myaccount.resmedplans.com.au 
  8. When new ResMed masks become available, can I opt to select those masks as part of my on-going replenishment items?
    Please contact sleepvantage on 1300 305 705 to discuss possible options.
  9. What if I opted for a new ResMed mask during the life of my Therapy Plan, but I don’t end up liking the mask?
    ResMed offer a 30-Day Mask Swap Program if you are not completely satisfied with your new ResMed mask. Simply contact your ResMed Authorised Dealer about returning your new mask within 30 days of receipt and swap it for another ResMed mask that’s available under your chosen Therapy Plan.

    Note: This offer is limited to one transaction per year. See ResMed CPAP Therapy Plans - Terms for more information.
  10. My delivery was missed, who do I contact?
    If your delivery was due and it did not arrive, please contact sleepvantage on 1300 305 705 to find out the status of your shipment. It may be that it was delayed due to unforeseen circumstances. If no one was home to sign for the delivery, a redelivery may be attempted. Alternatively, an ‘item awaiting collection’ card may be left in your letter box advising you to collect your items from your local post office within 7 days.
  11. Does someone need to be home to sign for the deliveries or can they be left at the door?
    The deliveries of ongoing replenishments will need to be signed for. If no one will be available to sign for the delivery, you can update your delivery address to another location where you or someone else will be available to sign for it. If delivery was attempted and no one was home to sign for it, a redelivery may be attempted. Alternatively, an ‘item awaiting collection’ card may be left in your letter box advising you to collect your items from your local post office within 7 days.
  12. Will I be notified prior to a delivery being delivered?
    Yes, you will receive an email to advise when your delivery is due.
  13. I’m not receiving any delivery alerts?
    Log into the self-service portal using the link below to review, and update your personal details to ensure your email address listed is correct. Alternatively, you can contact sleepvantage on 1300 305 705 if necessary. http://myaccount.resmedplans.com.au 
  14. What is included in my ResMed Therapy Plan?
    To view the list of items included in your ResMed Therapy Plan, see the applicable ResMed Therapy Plans schedule in the ResMed Therapy Plans terms and conditions above.
  15. Why should I sign up to sleepvantage? How can I opt-out of marketing communications but still receive information related to my ResMed Therapy Plan?
    When you sign up to a ResMed Therapy Plan, you will have the option to sign up to sleepvantage, ResMed’s member support program. The sleepvantage membership warranty is an additional 3 year warranty on your ResMed therapy device* and a 50% extension of the standard manufacturer's warranty on all ResMed masks and accessories that are registered through https://www.sleepvantage.com.au. All warranty benefits are in addition to any consumer rights you may be entitled to at law. Please refer to the sleepvantage terms and conditions for further information.

    *ResMed devices include AirMiniTM, AirSenseTM 10, AirCurveTM 10 and LumisTM devices.

    To opt-out of marketing communications via sleepvantage, please contact sleepvantage on 1300 305 705 or email info@sleepvantage.com.au. Emails regarding your receipt of weekly payments and deliveries will still continue to be sent to you as these communications don’t come from sleepvantage.
  16. Once the final payment for the Therapy Plan has been made, does the ownership of the goods transfer over me?
    Once you make full and final payment of all fees due over the life of your plan, you will own and be able to keep the products you have received under the plan. Refer to the ResMed Therapy Plans terms and conditions above.
  17. If I’m currently paying monthly instalment fees for my ResMed Therapy Plan, can I have this changed to weekly payments?
    If you would like to switch over to weekly payments, please contact sleepvantage on 1300 305 705 to discuss your case.
  18. Is it possible to pay monthly as opposed to weekly?
    No, unfortunately new Therapy Plan sign-ups will be on a weekly billing payment schedule. There is no longer the option to pay monthly instalments.
  19. Where can I view the terms and conditions of the ResMed Therapy Plans?
    Terms and conditions can be viewed above.
  20. Customer support
    For any enquiries related to the ResMed Therapy Plans, contact your ResMed Authorised Dealer. Alternatively, contact sleepvantage on 1300 305 705 and they will be able to assist you.
ResMed sleep-on-it Promise - Therapy Plans

 

  1. ResMed Asia Pacific ABN 86 070 076 470 of 1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 (ResMed sleepvantage) offers a Sleep-on-it promise to customers on ResMed Device Therapy Plans who are not completely satisfied with their new ResMed device between 28 October 2020 and 31 December 2022, subject to these terms and conditions (Offer).
  2. Under the Offer, if a customer has signed up to a ResMed Device Therapy Plan set out in the table in paragraph 4(a), and is not completely satisfied, they may cancel their ResMed Device Therapy Plan within 30 days of signing the contract, provided:
    a) the customer contacted the ResMed Authorised Dealer if they experienced any issues for support and possible solutions;
    b) the customer has returned all items provided in the initial starter pack of the ResMed Device Therapy Plan within 30 days of signing the contract; and
    c) there is no damage to the ResMed products as a result of improper use or contamination due to cigarette, pipe, cigar or other smoke.
  3. Under the Offer, the customer forfeits their initial upfront payment and subsequent weekly payments due to ResMed within the 30 day period.
  4. The Offer:
    1. applies only to the ResMed therapy plans set out in the table below:
ResMed Therapy Plan
AirSense 10 AutoSet Basic Plan
AirSense 10 AutoSet Premium Plan
AirSense 10 AutoSet Premium Comfort Plan
AirSense 10 Elite Basic Plan*
AirMini Basic Plan
AirMini Premium Plan

 

*Currently not available to New Zealand customers

b) is not valid with any other ResMed sleepvantage offer;
c) is open to Australian and New Zealand residents aged 18 years or over only; and
d) is limited to one ResMed Device Therapy Plan cancellation per customer.

ResMed 30 Day Mask Swap Program - Therapy Plans

 

  1. ResMed Asia Pacific ABN 86 070 076 470 of 1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 (ResMed sleepvantage) offers a 30 Day Mask Swap Program to customers on a ResMed Therapy Plan who are not completely satisfied with their new ResMed mask received 28 October 2020 and 31 December 2022, subject to these terms and conditions (Offer).
  2. Under the Offer, if a customer received a ResMed mask set out in the table in paragraph 3 as part of their ResMed Therapy Plan, and is not completely satisfied, they may swap their ResMed mask with another eligible ResMed mask from their ResMed Authorised Dealer, at their expense, provided:
    a) the customer contacted the ResMed Authorised Dealer if they experienced any issues which required support and possible solutions;
    b) the ResMed mask is returned within 30 days of receipt;
    c) there is no damage as a result of improper use or contamination due to cigarette, pipe, cigar or other smoke;
    d) the customer has provided the ResMed Authorised Dealer with proof of the invoiced ResMed mask that was returned; and
    e) the customer is a member of ResMed sleepvantage.

    If the customer is not already a ResMed sleepvantage member, membership is free of charge and the customer can contact 1300 305 705 AUS anytime between 8am and 6pm AEST or sign up online at www.sleepvantage.com.au/register
  3. The Offer:
    1. applies only to the ResMed masks set out in the table below:
Product Code Description
38824 AirFit P10 AirMini Mask Pack*
63875 AirFit P30i: Standard
63876 AirFit P30i: Small
62904 AirFit P10
62914 AirFit P10 for Her
63520 AirFit N20 for Her: Small
63521 AirFit N20: Medium
63522 AirFit N20: Large
63723 AirFit N20 Classic: Small
63724 AirFit N20 Classic: Medium
63725 AirFit N20 Classic: Large
63825 AirFit N30i: Standard
63826 AirFit N30i: Small
64206 AirFit N30
63336 AirFit F30i: S/SML
63337 AirFit F30i: S/STD
63338 AirFit F30i: M/STD
63339 AirFit F30i: W/STD
63340 AirFit F30i: M/LGE
64126 AirFit F30: Small
64127 AirFit F30: Medium
63430 AirFit F20: Small
63431 AirFit F20: Medium
63432 AirFit F20: Large
63433 AirFit F20 for Her: Small
63434 AirFit F20 for Her: Medium

 

*Compatible with AirMini only and is only available on AirMini Therapy Plans.

b) is not valid with any other ResMed sleepvantage offer;
c) is open to Australian and New Zealand residents aged 18 years or over only; and
d)is limited to one mask swap per customer per year, as part of ResMed’s Therapy Plans.

  • 4. ResMed may change the ResMed masks listed in 3(a) at any time, without formal written notice.

ResMed Pledge to Win Competition

Terms and Conditions - Game of Chance

Key Terms

Information on how to enter and prizes form part of these conditions. By participating, entrants agree to be bound by these conditions. Entries must comply with these conditions to be valid.

Details  
Eligible Entrants Entry is open to residents of NSW & VIC aged 18 years or over.
Employees and their immediate families of the Promoter, its related entities and any agencies associated with this competition are ineligible to enter.
How to Enter

To enter, each entrant must, during the Entry Period:

1. Visit the ResMed activation site known as the ResMed WakeOver Display between 5th May - 28th May 2022 at one for the following participating shopping centres;
Westfield Doncaster, 619 Doncaster Rd, Doncaster VIC 3108 5th - 7th May 2022
Chadstone Shopping Centre, 1341 Dandenong Rd, Chadstone, NSW 2067 12th - 14th May 2022
Westfield Chatswood. 1 Anderson St, Chatswood NSW 2067 19th - 21st May 2022
Westfield Parramatta, 159-175 Church St, Parramatta NSW 2150 26th - 28th May 2022

 

2. Scan QR code, complete entry form including your name, email, mobile (optional), age, postcode and make a pledge from the drop-down selection. 

Limits on Entry Limit applies to one entry per person. Entry is only valid on the day that you visit the ResMed WakeOver display & pledge.
Entry Period The competition commences at 09.00 AEDT on 05/05/2022 and closes at 18.00 AEST on 28/05/2022 (“Entry Period”).
Prize Draw

Winners will be selected at random via a prize draw which will take place at 12:00 noon AEST on the Wednesday after each activation period p/ location and is within 30 days of the closure of the Entry Period at BEcause Creative Experience, 100 Harris Street (WeWork), Pyrmont, Sydney NSW 2009.

1. Westfield Doncaster - 11th May
2. Chadstone Shopping Centre - 18th May
3. Westfield Chatswood - 25th May
4. Westfield Parramatta - 1st June

Prize Details

Prize pool consists of 12 prize packs with one (1) winner to be drawn per activation day.
Each prize is a ResMed Sleep Pack and comprises of;

1. OneSleepTest (RRP $149.00)
2. Sound Machine (RRP $89.00)
3. DoDow (RRP $70.00)
4. Silk Eye Mask (RRP $55.00)
5. Drift & Dream sleep mist spray (RRP $25.00)
6. Sleepy Time Tea (RRP $10.95)

Each prize is valued at $398.95 AUD. All prize values are correct as at 08/04/2022 and are in Australian Dollars, but to the extent permitted by law, no responsibility is accepted by the Promoter for any variation in the value of the prize after that time.

Total prize pool is $4,787.40 AUD

Prize Limitations

Prize cannot be sold or exchanged for cash or returned or exchanged for alternative products in a ResMed store.

Prize Delivery

Prizes will be delivered to the winner(s) within 28 days of the close of the Entry Period. The prize will be delivered in Australia only.

Notification of Winners

Winners will be notified in writing within 48hrs of the judging taking place.

1. Westfield Doncaster - 13th May
2. Chadstone Shopping Centre - 20th May
3. Westfield Chatswood - 27th May
4. Westfield Parramatta - 4th June

The names of winners will be published on 30/06/2022 via the microsite www.resmedwakeover.com.au.

 

FURTHER DETAILS

1. The Promoter is ResMed Pty Ltd (ABN 30 003 765 142) of Innovation Centre, 1 Elizabeth MacArthur Dr, Bella Vista NSW 2153.

2. Entries must be received by the Promoter during the Entry Period. Entries received after the close of the Entry Period will not be accepted.

3. This competition is a game of chance.

4. Prizes are not transferable and are not redeemable for cash. In particular, prizes may not, without the prior consent of the Promoter and any applicable third-party supplier of the prize (“Supplier”), be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. All other costs associated with prizes are the responsibility of the winner. If a prize is sold or used in breach of this condition, the Promoter or the Supplier may, at their absolute discretion, withdraw the prize(s). Where a prize has been withdrawn in accordance with this clause, no refund, substitute or compensation will be offered and if the prize is a ticket, the winner and any person has purchased or otherwise bears that ticket will be refused entry.

5. The Promoter accepts no responsibility for late, lost or misdirected entries or other communications. The Promoter assumes no responsibility for any failure to receive an entry or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches, theft or destruction, any cause beyond the Promoter’s control, or unauthorised access to or alteration of the competition. If such problems arise, then the Promoter may modify, cancel, terminate or suspend the competition. Further, the Promoter at its sole discretion may recommence this competition under the same conditions

6. If any prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute a prize of equal or greater value.

7. All reasonable attempts will be made to contact the winners. If a winner does not claim their prize within 14 days of being notified, their entry will be deemed invalid and a new winner will be drawn at random.

8. If an entrant’s contact details change at any time after the date which they enter the competition and the date on which the entry is drawn, that entrant must notify the Promoter of their correct contact details immediately.

9. The Promoter reserves the right to request verification of age, identity, residential address of winners and any other information from entrants relevant to entry into or participation in this competition. Verification is at the discretion of the Promoter, whose decision is final. The Promoter reserves the right to disqualify any individual who provides false information, fails to provide information, is in breach of these conditions, provides entries that are offensive or otherwise inappropriate in the sole opinion of the Promoter, conspires with others to gain an unfair advantage or who is otherwise involved in any way in manipulating, interfering or tampering with the conduct of this competition, or who has engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the competition. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

10. The Promoter shall not be liable for any loss, damage or injury suffered or sustained (even if caused by negligence) as a result of accepting and/or using a prize or in relation to the competition, except for any liability which cannot be excluded by law. Any prize supplied by a third-party supplier is subject to the terms and conditions of that third party supplier. The Promoter is not responsible or liable for any loss, damage or injury suffered by any winner as a result of the conduct of any third-party supplier or otherwise as a result of the winner accepting and/or using a prize (even if caused by negligence), except for any liability which cannot be excluded by law. Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

11. If in the conduct of this competition, the Promoter is liable for a breach of any guarantee, warranty, condition or other term that applies under the Competition and Consumer Act 2010 (Cth) or is implied by any other commonwealth, state or territory law that cannot by law be excluded, the Promoter's liability under that legislation is limited, to the extent permitted by law, to the cost of replacement of any benefit or prize won.

12. Without limiting the previous paragraph, the Promoter and its associated agencies and companies will not be liable for any damage, loss or delay in transit to the prize.

13. Before the prize is awarded, the winner and any other person(s) sharing the prize with the winner may be required to sign an agreement to release the Promoter from any liability arising from the use or participation in the prize.

14. Entrants consent to the Promoter using their name, image and/or voice in the event that they are a winner in any media for an unlimited period of time without remuneration for the purpose of promoting this competition (including any outcome) and/or promoting any products manufactured, distributed and/or supplied by the Promoter.

15. Entrants confirm and promise that their entry is original and does not infringe the intellectual property rights of any third party. If the entry or any part of the entry is provided to the entrant by a third party, the entrants warrant that they have obtained the relevant copyright and other intellectual property rights permission to submit the entry for the purposes of this competition. Further, entrants agree that the Promoter has an unrestricted, irrevocable, transferable, divisible right and licence to use and modify their entry (including but not limited to amending, editing, selecting, cropping, retouching, adding to or deleting from any part of the submitted entry) for the purposes of the Promoter's business including for promotional purposes without the payment of any further fee or compensation. If requested by the Promoter, the entrant agrees to sign any further documentation required by the Promoter to give effect to this arrangement. To the extent permitted by law, entrants unconditionally and irrevocably consent to any act or omission that would otherwise infringe any moral rights in their entry. Entrants agree to indemnify the Promoter, its associated agencies against all losses, damages, claims and costs by third parties arising out of, connected to or resulting from a breach of the warranty set out in this condition.

16. The promoter will hold personal information it collects from this competition in accordance with the promoter’s privacy policy, a copy of which is located at: https://www.https://www.resmed.com.au/privacy-policy

17. You may unsubscribe from receiving future promotional and marketing communications by clicking the unsubscribe link in any email sent by the promoter.

18. The promoter reserves the right, in its sole discretion, to the fullest extent permitted by law:
(a) to disqualify any claimant; or
(b) to modify, suspend, terminate or cancel the promotion, as appropriate.

19. Entries remain the property of the Promoter. Details from entries, the personal information of such entrant, will be collected and used for the purposes of conducting this competition (which may include disclosure to third parties, the Promoter’s related bodies corporate, agencies and contractors (including call centres, advertising agencies and direct mail houses) for the purpose of processing and conducting the competition) and for promotional purposes, public statements and advertisements surrounding this competition. For the purposes of public statements and advertisements, the Promoter will only publish the winner’s surname, first initial and state of residence. By entering this competition entrants consent to the use of their information as described and agree that the Promoter may use this information, or disclose it to other organisations that may use it, in any media for future promotional purposes without any further reference or payment to the entrant. The Promoter is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

20. These conditions are governed by the laws of New South Wales.