Thank you for visiting our COVID-19 info page. We trust you are well, and keeping a healthy and positive mindset. As a community, we all need to be proactive and make efforts to keep each other safe during this time.
With government restrictions now easing and the number of new cases of COVID-19 dropping, ResMed has reopened selected stores to customers on an appointment-only basis.
Please note we’ll be reopening stores gradually and not all stores will be open. For a list of open stores and their services, see below:
Open for 15 minute in-person appointments* and
|Bella Vista, NSW|
|Macquarie Park, NSW|
*Devices are not able to be switched on during appointments.
We’ll continue to keep you updated through emails, on our social media platforms and with regular information below. Should you need any support, please contact us.
In the meantime, please sleep well and continue with your therapy. Looking after your sleep and health is perhaps the best thing you can do to boost your immunity.
As a global leader in respiratory medicine, ResMed stands with the world in the face of the latest coronavirus disease COVID-19 and is ready to help mitigate its effects, helping people breathe while their immune system fights this virus. More than 7,500 ResMedians are working in over 140 countries for this purpose. We are working with governments, health authorities, hospitals, physicians, and patients worldwide to assess their needs, and to deliver the ventilation therapy that is essential to treat the respiratory complications of COVID-19. Our primary focus is to maximise the availability of ResMed ventilators and other respiratory support devices for the patients that need them most.
As global leaders in digital health, we're proud that many of our ventilators and bilevel respiratory devices are cloud-connected, enabling physicians and respiratory specialists to remotely monitor their patients. There could not be a clearer case for the use of digital health and remote monitoring of patients than this current crisis with a virus that is so contagious stemming from direct human contact.
I'm grateful to our global team for working through today's challenges to help treat an increasing number of COVID-19 patients. I'd like to call out first-responder ResMedians in China's Hubei province, the epicentre of the coronavirus outbreak, in particular one ResMed hero who, since early January, has donned a positive pressure hazmat suit, and helped set up thousands of people on ResMed ventilators and ResMed masks. There are also 100-plus ResMedians from Malaysia who in mid-March volunteered to keep working in our Singapore manufacturing plant when Malaysia closed its borders, relocating to live near our plant in Singapore, spending weeks away from their families, so they can continue to produce as many lifesaving ventilators and ventilation masks as possible.
ResMed is taking every measure possible worldwide to maximise the production of ventilators, masks, and other respiratory devices. We are looking to double or triple the output of ventilators, and scale up ventilation mask production more than tenfold. Our team is also taking precautions such as a work-from-home policy for all employees who can do that, social distancing, and ensuring world-class quality, safety, good manufacturing practices, and top-level hygiene procedures at our manufacturing, service, and distribution centres to help ensure quality, safety, and business continuity.
Below you'll find answers to frequently asked questions about ResMed products and links to leading advice from experts on health and safety. This information is changing rapidly; we encourage you to check back regularly for updates.
I urge all of us to do our part to help reduce the spread of the coronavirus, whether that is self-quarantining, working from home, sheltering in place, or just staying health for our families, particularly the elderly and those with compromised immune systems.
Let me close with this: I would like to personally thank the front-line clinical heroes - many thousands of respiratory therapists, respiratory nurses, pulmonary and critical care medicine physicians, as well as hospital and clinical staff who set up our ventilators and masks for patients in need and deliver the lifesaving gift of breath...You are the superheroes of this COVID-19 crisis, and we salute you!
If you are experiencing a medical emergency, respiratory or otherwise, please call 000 or your doctor immediately. Be sure to tell them of any exposure you may have had to COVID-19.
To reduce your risk of contracting and/or spreading COVID-19, please follow these published guidelines for:
Tuesday, March 31
We've received lots of questions from CPAP users asking us how they should clean their therapy equipment. Firstly, let us stress how much your immunity depends on healthy sleep, so well done on staying on therapy.
One thing you should do now is to not only clean your mask before every use but also your hands every time you take it on or off.
Selected stores are now open for 15 minutes in-person appointments and Click & Collect. We will continue to provide remote support online and over the phone.
Please note that appointments are capped at 15 minutes, and devices are not able to be switched on as part of our COVID hygiene practices.
Please call our Consumer Care Centre (1800 737 633) for any general enquiries or if you wish to book a free phone or video consultation with a sleep coach. Alternatively, you can book online.
Yes, we have recommenced our contactless home sleep tests.
Yes, you can find all our retail products available on our online store - now with free shipping on all orders. We can also send CPAP rentals directly to your door and assist you over the phone or online through our Consumer Care Centre (1800 737 633).
If you're on a CPAP rental, you can choose to buy a new mask from our extensive range with the rental machine instead of using a rental one.
Before you return your device, please call our Consumer Care Centre (1800 737 633), and we can help solve any issues over the phone first.
Based on the latest information we've gathered, here is the latest guidance on ResMed devices related to COVID-19.
ResMed manufactures a range of ventilators and bilevel devices; both are indicated for home and hospital use, and have the flexibility for use in various clinical scenarios to support patients with respiratory insufficiency and failure. Our ventilators can provide invasive or non-invasive ventilation:
CPAP devices are designed to provide PAP (positive airway pressure) therapy only. Regular use of your CPAP machine (if you have been prescribed one) will help you stay healthy and alert, which is especially important during this time. ResMed does manufacture and sell a range of ventilation devices. Please contact your healthcare professional to discuss your needs.
If you have been tested and diagnosed with COVID-19, you need to follow the recommendation of the healthcare professional that provided the diagnosis. The therapy required to treat the worst cases of COVID-19 is very complex and requires medical expertise and clinically trained staff to administer it. Your healthcare professional has the expertise to decide what kind of therapy is required for each individual.
Information is changing daily, but the latest we've seen suggests that:
For each ResMed device, cleaning and disinfection procedures are provided in the device’s associated clinical guide.
There is little information available on reprocessing requirements for equipment used in treating COVID-19 patients. The following information is based on research that has been conducted on similar viruses, and some limited data on COVID-19.
Published guidance from health authorities reinforces the need to maintain standard cleaning and disinfection procedures. To prevent cross-contamination, antibacterial filters are used on air intake and breathing tubes, and tube accessories are replaced or sterilised by the staff in the care setting. Instructions are provided on the materials and method for cleaning surfaces. Surface disinfection procedures with 62–71% ethanol, 0.5% hydrogen peroxide, or 0.1% sodium hypochlorite have been shown to reduce SARS coronavirus infectivity within one minute.
Coronavirus doesn't change your sleep apnea diagnosis - or your need to continue using CPAP therapy. You should continue to use your CPAP machine because a full night's sleep benefits your overall health. If you have been diagnosed with COVID-19, you need to follow the medical advice from your healthcare provider.
If you are being treated for COVID-19, you should share with your doctor or clinical team your pre-existing conditions and what devices you are already using and follow their advice. As described by the World Health Organization, the key risk for spreading COVID-19 is person-to-person transmission in close contact. The most important advice in controlling the spread of COVID-19 is washing your hands, good hygiene, and social distancing. Maintaining the cleanliness of your ResMed device according to the user guide is always a good practice to reduce infection risk to anyone else from any contaminated surfaces.
A CPAP machine is an effective therapy device for treating sleep apnea. CPAP use doesn't prevent you from contracting COVID-19. Please refer to your medical professional for more information about COVID-19 and its contamination prevention.
Your CPAP device has been prescribed for personal use only and cannot be used by more than one person without following a disinfection protocol set forth in our user guide. A CPAP machine is used to treat sleep apnea.
CPAP machine is only intended to treat sleep apnea.
You are not at higher risk of catching COVID-19 if you use a CPAP device. Please ask your medical professional for more specific information on your concern.
Yes. ResMed already has strict safety protocols for handling returned medical equipment. We follow those protocols to safely receive, repair, and dispose of returned equipment if necessary. The most important thing to do is to inform your ResMed store before you return the device. Please contact your ResMed store if you have a concern about your device, mask, or accessory.
Recommendations on disinfection processes for our therapy devices have been provided to your ResMed store.
Disinfection processes have been provided to your ResMed store.
If you wish to clean your CPAP machine, the device's user guide explains how to clean it on a weekly basis. For detailed instructions on how to clean your mask and tubing, please refer to the mask's or device's user guide, and the following steps:
Please note: Cleaning any device or mask in the manner recommended in the product's user guide does not guarantee decontamination or disinfection. For more information, contact your ResMed store.
As stated in our user guides, *optimal* humidifier performance requires distilled water. That's because most or all of its minerals have been removed, preventing mineral build-up in the humidifier tub. That said, tap or bottled water may also be used. It will not harm the device or pose a risk to users. It will, however, require more rigorous humidifier cleaning to prevent excess mineral build-up in the tub. Inspecting your humidifier tub regularly and following recommended cleaning routine is the best way to keep your tub free from mineral deposits.
Please see the following daily and monthly cleaning processes:
On a daily basis, we recommend that you wash your water tub in warm water, using a mild detergent. Rinse thoroughly with clean water, and let dry away from direct sunlight.
On a monthly basis, we recommend that you inspect the water tub for wear and deterioration. Replace the water tub if any component has cracked, become cloudy or pitted. Clean any white powder or deposits in the water tub by using a solution of one-part household vinegar to ten parts water.
ResMed doesn't comment on specific manufacturing questions related to the IP of our product. As a manufacturer of sleep and breathing devices of 30 years, we are doing everything in our power to meet Australia's needs in the fight against COVID-19.
ResMed's cleaning recommendations have not changed. Our user guides state to clean masks and CPAP components using warm water (approximately 30oC) with mild liquid detergent. Refer to the appropriate user guides for full cleaning instructions.
Please remember to avoid the following:
The latest information says non-invasive ventilation (delivered by a mask with air diffusers) has a low risk of aerosolisation, provided that there’s a good mask fit, patient isolation, and Personal Protective Equipment (PPE) for care providers.
Yes, all Chinese-made components for ResMed products are safe for use, and all components received at a ResMed manufacturing facility go through rigorous safety, cleanliness, and quality checks before manufacturing – processes designed to safeguard against such health threats as COVID-19.