Uh oh! Looks like there were some problems with last night’s sleep test. Not to worry, let’s walk through on how we can fix this.
- Insufficient phone battery
Your phone could have run of battery or turned off during the sleep test. It is vital for your phone to be ON in order to maintain Bluetooth connection with your device. Make sure your phone is charging for the duration of your sleep test.
- You could have turned your sensor OFF
It is possible that you manually turned OFF the sensor before we were able to collect enough data for the sleep test. We need you to sleep with the device for at least 4 hours in order to provide an analysis of your sleep.
- NightOwl Companion app keeps shutting down
The NightOwl Companion app is repeatedly shut down by your smartphone. You can avoid this issue by using an alternative smartphone or tablet. Open the instruction email we sent you on your new smart device. Follow the steps in the email to download and configure the app. You should be able to continue your home sleep test for the remaining nights.