Remote Assist is a feature within the AirView™ platform that helps you put patients at ease from the moment they call. It gives you access to a variety of up-to-date therapy information from any patient’s AirSense™, AirCurve™ or Lumis™ device with built-in cellular technology*, so you can quickly answer questions and troubleshoot issues without having to schedule timely and unnecessary visits. Remote assist is available to all AirView users.
* Cellular connectivity depends on network availability.
Device status
By displaying a message with a green bar when performing properly and a red bar when there’s something wrong, you automatically know whether the issue can be resolved over the phone.
Last 5 days of usage/leak data and mask type
Understand how well the patient has been sleeping, troubleshoot comfort issues or recommend a different mask type based on patient feedback.
Ambient humidity
Quickly view the patient's ambient humidity level and current settings to see if humidification needs to be adjusted.
For a fully integrated approach to patient care, prescribe ResMed Air Solutions products.
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