Remote Assist

Remote Assist is a feature within the AirView™ platform that helps you put patients at ease from the moment they call. It gives you access to a variety of up-to-date therapy information from any patient’s AirSense™, AirCurve™ or Lumis™ device with built-in cellular technology*, so you can quickly answer questions and troubleshoot issues without having to schedule timely and unnecessary visits. Remote assist is available to all AirView users.

* Cellular connectivity depends on network availability.

Device status

By displaying a message with a green bar when performing properly and a red bar when there’s something wrong, you automatically know whether the issue can be resolved over the phone.

Device Status

Last 5 days of usage/leak data and mask type

Understand how well the patient has been sleeping, troubleshoot comfort issues or recommend a different mask type based on patient feedback.
Leak data

Ambient humidity

Quickly view the patient's ambient humidity level and current settings to see if humidification needs to be adjusted.
humidity status
For a fully integrated approach to patient care, prescribe ResMed Air Solutions products.