ResMed AirTouch N20 toolkit

AirTouch™ N20 Launch Toolkit

AirTouch N20 features AirTouch N20 30-day guarantee Marketing materials Ordering information Support videos

Introducing AirTouch N20, our first nasal mask to use patented ResMed UltraSoft™ memory foam cushion technology that adapts to each individual's face for a personalised fit. Like our full face option, it's designed to provide a light and breathable seal for unprecedented comfort and reduced skin irritation.

Plush headgear is designed to provide users with extra softness and comfort.
Modular frame design means users can switch from the AirTouch N20 UltraSoft™ memory foam cushion to the AirFit™ N20 InfinitySeal silicone cushions with ease, providing choice and convenience.
UltraSoft memory foam cushion performs well up to high therapy pressures* while helping reduce skin irritation and facial marks around the nose. Designed with low-touch maintenance, all that’s needed is a wipe down after each use and for it to be replaced once a month.
Quick-release elbow makes it simple to connect and disconnect the mask from air tubing, so users can get up without having to remove the mask.
Magnetic clips guide the headgear to the frame quickly and easily, so putting on and taking off the mask is easy.**

^{*AirTouch N20 is validated at therapy pressures up to 30 cm H₂O
**Use of masks with magnetic components is contraindicated in patients with the following pre-existing conditions: a metallic hemostatic clip implanted in the head to repair an aneurysm and/or metallic splinters in one or both eyes.}

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Sizing the mask cushion

Familiarise yourself with the cushion-sizing template provided and the cushion sizes available.
Hold the sizing template under the patient's nose, and use it to determine the most suitable cushion size. For this mask, you are only looking to assess the width of the patient’s nose.
Select the matching cushion and try it on your patient for comfort and fit.

Mask fitting

Take the mask elbow/short-tube out of the frame by squeezing the quick-release buttons and pulling the elbow out.
Ensure the magnetic clips are not connected to the frame. Twist and pull them away from the frame if they are.
Place the cushion under your patient’s nose, and pull the headgear and frame over their head.
Bring the lower headgear straps under your patient’s ears, and attach the magnetic clips to the frame on both sides.
Unfasten the upper headgear straps, and pull them evenly until the mask is secure and comfortable.
Unfasten the lower headgear straps, and pull them evenly until the mask is secure and comfortable.
Pick up the elbow/short-tube and connect it to the air tubing from the CPAP machine.
Reattach the elbow/short-tube with the air tubing to the frame.

Fitting

Bring the mask above your patient's head and then down over their face while ensuring the elbow is centred on the top of their head.
Place the headgear behind their head and the cushion under their nose.
Adjust the headgear until the mask and cushion are comfortable.
Disconnect the elbow from the top of the frame and attach it to their air tubing.
Reconnect the elbow with the air tubing to the top of the frame.

Managing mask leak

If you feel air escaping the mask cushion from any area other than the vent, you should try the following steps to locate and stop the leak.
If air is escaping from different areas of the cushion, try pulling it away from your face and letting it reseal itself.
Run your finger over the top half of the cushion to check for upper cushion mask leak.
Adjust the upper headgear straps as needed to achieve a secure seal.
Run your finger under the bottom half of the cushion to check for lower cushion mask leak.
Adjust the lower headgear straps as needed to achieve a secure seal.

Mask Inspection

Regular inspection of your mask is essential to ensure it is working correctly. If you find any damage, you should replace the mask component.

Examine the mask system and become familiar with its components.
Follow the user guide instructions to disassemble the mask.
Examine the cushion for signs of wear, tear and damage.
Examine the frame for signs of wear, tear and damage.
Examine the elbow and short-tube for signs of wear, tear and damage.
Examine the headgear for signs of wear, tear and damage.
Reassemble your mask as per user guide instructions.

Mask disassembly

Ensure your mask is not connected to your CPAP machine.
Unfasten the upper headgear straps, and pull them out from the frame.
Squeeze the quick-release buttons on the elbow, and pull up to detach it from the frame.
Hold the mask cushion firmly with one hand. With your other hand, place your thumb so that it sits under the notch on the mask frame. Use this notch to unclip the frame, and pull it away from the cushion.

Daily mask cleaning

Follow the mask disassembly instructions to disconnect the mask cushion and elbow/short tube.
Wipe the cushion with a dry cloth or non-alcoholic wipes, and then set it aside.
Soak the elbow/short-tube in warm water and a mild liquid detergent.
Hand wash the elbow/short-tube inside and out with a soft bristle brush. Pay particular attention to cleaning the vent holes.
Rinse the elbow/short-tube under running tap water.
Leave the elbow/short-tube to air dry alongside the mask cushion away from direct sunlight.

Weekly mask cleaning

Follow the mask disassembly instructions to disconnect the mask headgear and frame.
Soak each of the components in warm water and a mild liquid detergent.
Hand wash each of the components.
Rinse each of the components under running tap water.
Leave each of the cleaned components to air dry away from direct sunlight.

Mask assembly

Ensure you have all the mask components and parts together.
Insert the mask cushion into the mask frame, and push them together.
Hold the headgear so that the ResMed logo is upright and facing towards you.
Insert each of the upper headgear straps into the frame, and fold the fastening tabs over to secure.
Connect the mask elbow/short-tube to the frame until it clicks into place.

Sizing and fitting

The AirTouch N20 comes in 3 saleable stock keeping units (SKUs) to cover the majority of the customer population. These SKUs include:

AirTouch N20 Starter Pack: SML for Her
AirTouch N20 Starter Pack: MED
AirTouch N20 Starter Pack: LGE

Each Starter Pack comes with one AirTouch N20 mask system and two AirTouch N20 cushions.

Use the AirTouch N20 fitting template so you can size your customers correctly.

AirTouch N20 30-Day Guarantee

Customers who purchase an AirTouch N20 mask starter pack and/or cushion pack in the month of December 2020 and who are not completely satisfied with it can return their product(s) within 30 days. Mask purchases will be eligible for a full refund while cushion purchases will be able to exchange it for a standard AirFit N20 InfinitySeal™ cushion.

Download the: Partner instructions, Customer T&Cs and Returns form.