Other FAQs

A. There are a few things to consider before travelling with your therapy device:

• Ensure they remove the humidifier tub and place it in its own compartment in the carry bag.
• When transporting the device, they should always empty the tub to avoid water damage.
• We recommend that they don't use their humidifier when powering their device with a battery, as the humidifier consumes a great deal of power. Simply go to the My Options menu on the device and turn humidification off.
• If they’re using an AirSense™ 10 or AirCurve™ 10 device with built-in wireless connectivity* on a plane, they should always enable Airplane Mode and turn humidification off.

* Cellular connectivity is available only on specific device models. Wireless communication depends on network availability.

A. The AirSense™ 10 and AirCurve™ 10 devices meet Federal Aviation Administration (FAA) requirements for all phases of air travel, so they can safely take their device on board as carry-on luggage. They can download and print air travel compliance letters here. When using their device on an airplane:

• Make sure the water tub is completely empty and inserted into your device. Do not use your device with water in the tub during air travel to avoid the risk of water inhalation and spillage during turbulence.
• Ensure humidification is turned off.

Note: Patients should check with their airline carrier as medical devices may not count towards their carry-on luggage limit.

A. Airplane Mode disables the AirSense™ 10 or AirCurve^TM 10 device's wireless connectivity and makes data transmission to AirView™ and myAir^TM temporarily unavailable.

A. They'll see a small plane icon in the top right corner of their device's display. They'll also be alerted by an on-screen message every time they power on their device if it’s still in Airplane Mode.