I keep seeing a sad face next to ‘mask seal’ in my Sleep Report. What does this mean?

This means that there is a high amount of air leaking from your mask.

This can be due to a poor mask fit or incorrect sizing.

Refer to your mask user guide for complete fitting instructions. User guides can be located here. 

If you are unhappy with the masks/sizes you have, please contact your place of purchase for assistance.

If you purchased through ResMed.com.au, you can contact us on 1800 737 633 to arrange alternative options.