Easy Returns
Terms and conditions

1. ABN 86 070 076 470 of 1 Elizabeth Macarthur Drive, Bella Vista, NSW 2153, Australia (ResMed) offers easy returns to customers who are not completely satisfied with products purchased from the ResMed Australia online shop, subject to these terms and conditions (Offer).

2. Under the Offer, if a customer who makes a purchase from the ResMed Australia online shop is not completely satisfied with the product, within 30 days of purchase, they may return the product to ResMed Australia, at their expense, for store credit, or a refund to the value of the original cost of the returned product, provided:

  1. The customer has provided ResMed Australia with proof of purchase (i.e. original or copy of receipt of payment) of the returned product. 
  2. Where a mask or machine is purchased, the Customer has fitted the mask in store prior to purchase to be eligible for a refund or store credit, otherwise customer will only be eligible for a replacement mask under this Offer. 

3. The Offer is valid on products currently in stock at all ResMed Australia locations or online at the ResMed Australia website.

4. The Offer is open to Australian residents only.

5. Refund is only for the price that the Customer paid to purchase the product and does not include postage or delivery costs associated with the purchase of the product or for the return of the product to us. The refund will be provided using your original payment method.

6. ResMed Australia reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the Offer, as appropriate.

7. This Offer is in addition to and does not replace the Customer’s statutory rights and protections.

8. Select masks and or machines may also be subject to separate money back guarantee terms and conditions when purchased from the ResMed Australia online shop or authorised dealers. Refer to individual product pages in the ResMed Australia online shop for details, or individual terms and conditions.